# Email Automation

Message automation in SENDUNE follows simple '**if-this-then-that**' rules. You do not have to deal with overly engineered, messy flowcharts. Just create a workflow, set your rules, and activate it.

{% embed url="<https://iframe.mediadelivery.net/play/274833/55b23832-d40b-45c9-82b1-94feaed43778>" %}

### Workflow States

A workflow can have three states.

* **ACTIVE**: A workflow must be in 'Active' state for it to work.
* **PAUSE**: To make changes to your workflow, you must 'Pause' it.
* **INACTIVE**: Make a workflow 'Inactive' when you no longer require it.

### **Workflow Statistics**&#x20;

This tracks all users who have entered the workflow right till their exit along with timestamps for every action.

{% hint style="info" %}
**NOTE**: By default a user can enter a workflow only once. Toggle the switch at the top of the workflow to let users enter the workflow more than once. Do this only if you are absolutely certain. You do not want your users receiving duplicate messages.
{% endhint %}

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